ENJOY FREE SHIPPING FOR DOMESTIC ORDERS OVER $200!

FACTS

SHIPPING 

HOW MUCH DOES SHIPPING COST? 

We ship via USPS and the price is varied by USPS daily rates to each state. 

*We are offering free domestic shipping for orders over $200!*

INTERNATIONAL SHIPPING

Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. The carrier will contact you directly requesting payment upon your order's arrival through customs, VETIVER is not responsible for these charges.

 

RETURNS

WHAT IS YOUR ONLINE RETURN POLICY?

If you are not completely in love with your purchase, we would be glad to refund your item(s), as long as the items is in new, unworn condition with the tags still attached. You have 7 days from the day you receive your shipment to postmark your items for return. Your refund will be credited to the same credit card used to make the purchase, however the return shipping amount will be deducted from your total amount.

For international returns: We do not pay for return shipping and custom duties and taxes are non refundable. 

*Sale items (in the sale section) are available for exchange only

*Items purchased through a promotional discount are final sale and no refunds. We will normally specify this in our description of the sale. If you are not sure, please contact customer service and we will respond as soon as possible!


HOW DO I MAKE A RETURN?

1. Email customerservice@thevetivercollection.com within 7 days of receiving your purchase. Please include your name, order number, and reason for return.

2. Once the RA is approved, we will issue you a return shipping label. Please note: an RA does not guarantee that a return will be accepted if the merchandise is found to be worn, damaged or otherwise not in the original condition.

3. Include your original invoice inside the box and stick the shipping label on the box. Make sure there are no other labels / barcodes on the box. 

4. Drop off the box to be shipped to us!


WHEN WILL I GET MY REFUND?

After we receive and process your return, which can take up to 5 days, you will be notified via email once you have been refunded. Money credited to your account may take up to 30 days, depending on your bank.

 

WHAT SIZE AM I ? 

Don't know what size to get? Use the following measurements as a general guide. Please keep in mind when looking at specific styles that our items can intentionally be made oversized or tight fitting.  

US Size Guide

Size
Bust
Natural Waist
Hip
2
32″
24″
34″
4
34″
26″
36″
6
36″
28″
38″
8
38″
30″
40″
10
40″
32″
42″
XS/S
35″
27″
37″
M/L
37″
29″
39″

 

International Conversion Guide
VETIVER
US/CAN
AUS
UK
EU
IT
JAP
2
2
6
4
32
36
5
4
4
8
6
34
38
7
6
6
10
8
36
40
9
8
8
12
10
38
42
11
10
10
14
12
40
44
13
XS/S
2-4
6-8
4-6
32-34
36-38
5-7
M/L
6-8
10-12
8-10
36-38
40-42
9-11